How can we contact you?

Exquisite Excess appreciates your business and hopes you have a great online shopping experience. If you have any questions, please fill out the contact form at www.exquisiteleatherandluggage.com. We usually respond to questions within a business day. If you would like to someone sooner, please call 507-289-6982.

What payment options do you have?

Exquisite Excess accepts the following forms of payment:

MasterCard

 Visa

Discover

Where can you ship to?

We ship within the United States and Canada only. We are unable to deliver to APO/FPO addresses or P.O. Boxes.

How does my order get shipped, and what is the cost?

All merchandise is shipped via UPS.  A handling charge of $3.95 is applied to all orders.  The cost of shipping will vary according to the zip code used and the shipping option selected (Ground, 2nd Day, or 3rd Day).  For purchase totals greater than $200 we offer FREE SHIPPING (within the USA only).

How soon is my order processed?

Orders placed Monday-Friday before 12:00 PM noon CST will typically begin processing that day, excluding holidays, and ship within 48 hours pending availability and credit verification. All orders placed after 12:00 PM noon CST will typically begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1:00 PM CST will begin processing on the following Monday. 

If for some reason the item that you ordered is not in stock, we will send you a notice on the options available, including the option of a 100% refund.

Can you deliver on Saturdays?

We do not offer Saturday delivery.

What is your return policy and how do I make a return?

All returns require prior authorization. Returned merchandise must be unused and in new condition with all original tags attached. Returns and exhanges on all merchandise must be postmarked within 14 days of receipt. Merchandise that meet those requirements are eligible for a full refund minus shipping and handling costs or may be exchanged for other merchandise.  Exquisite Excess has the right to refuse the return of any merchandise that does not meet these requirements. Undergarments are not eligible for return.

Exchanges or Refunds

• Request a return authorization via info@exquisiteexcess.com.  Your request should include the reason for the return.  A return authorization number will be issued and shipping instructions will be provided.
• Return item in original packaging.
• When new exchanged merchandise is sent out the shipping will be at our cost.

Defective, Damaged, or Item Received Does Not Match Order

• Please contact us via info@exquisiteexcess.com.  Please describe the issue with the merchandise.  We will pay for the return shipping. 
• Return item in original packaging.
• Upon verification a replacement or refund will be issued.

We recommend that all returns be shipped with a carrier that provides tracking capability.  We cannot accept responsibility for lost packages without proof of delivery.

What is your privacy policy?

Exquisite Excess is committed to respecting the privacy rights of online customers and protecting the information collected about you.

While visiting exquisiteexcess.com, we will ask you to register and provide information that personally identifies you, and will be used to fulfill your order requests. All information is kept confidential.  Exquisite Excess will not disclose any personal information to third parties unless required by law.

All orders placed at exquisiteexcess.com are encrypted using SSL technology to ensure that your personal payment information is protected.  Your internet browser must be SSL enabled before an order can be placed.

Don't find what you're looking for?

This could be anything like ....Can you order something for me?.........This is what I wanted but I don't see it.....Do you have that available or can you get it?....   Just send us an e-mail at info@exquisiteexcess.com and we'd be more than happy to respond to your inquiry. You may be surprised at what we can make happen!